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Hotel Front Office Executive

  • Create and produce reports as required.
  • Coordinate schedules, payroll and expenses to meet or fall below budget.
  • Participates in property initiatives.
  • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.
  • Ensure that all accounting transaction and cash handling procedures are in compliance.
  • Relive front office departments for breaks/lunches.
  • Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals.
  • Pro-actively identify potential guest issues.
  • Assist housekeeping in day-to-day activities.
  • Develop monthly training items to foster development and cross training with other departments.
  • Perform associate evaluations, provide coaching and development.
  • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.
  • Handled Banquet Operations.
  • Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes.
  • Supervised assigned staff to include: hiring recommendations that encompass the Hotel’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.
  • Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.
  • Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
  • Performed all front office duties when necessary.
  • Prepared front office activity reports for review.
  • Scheduled employees based on volume, demand patterns and scheduled group travel arrangements.
  • Performed quality control audits and ensured hotel credit policies were enforced.

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