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Hotel Front Office Executive

Job Role and Responsibility of a Hotel Front Office Executive

  • Assisting Front Office Manager in managing Front Office operations & implementation of SOPs.
  • Handling operations of Reception, Reservation and Cashiering as well as coordinating with the various departments for smooth operations.
  • Effectively handling guest Queries and complaints, and ensuring that they are recorded and resolved.
  • Checking billing instructions and monitoring guest credit. Analyzing and approving discounts and rebates.
  • Assigns & block Rooms for Expected arrival guests.
  • Being well versed of safety & emergency procedures in the hotel.
  • Implement standard operating procedures With the Front office manager to improve the process & performance.
  • Check & sign all registration cards of arrival guests & ensure that all information should be filled on each cards either by the f.o.a or the guests.
  • Check & sign all allowances, check out & paid out bills before handover to accounts & Coordinating with accounts on all payment related issues.
  • ¬†Effectively handling guest Queries and complaints, and ensuring that they are recorded and resolved.
  • Securing payment from guests, collecting feedback and making guest comfortable during their stay.
  • Ensure proper presentation of the department & monitor appropriate standards of conduct, uniform & hygiene.
  • Promotes & maintain good public relations.
  • Motivates & maintain good staff relations.
  • Audit

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